By Silvana Longo
The best way to approach a full-scale renovation is to ensure you choose tried-and-true experts with a long history of helping clients attain their dream home. When it comes to flooring, a step in the right direction is to partner with professionals who have an unbeatable reputation offering standout service for more than four decades. The three-part management team at Markville Carpets + Flooring describe themselves as very hands-on owners/operators who successfully manage all aspects of the business while ensuring excellent customer service is at the pinnacle of the entire client experience. “We are pleased to offer our clients a complete turnkey experience when shopping for floor coverings. Markville offers a collaborative approach to our clients with all our team members working together to provide the absolute best customer service,” says Perry Galanis. Thanks to their low-key approach, unwavering desire to provide triple-A service, achieving and surpassing expectations since 1980 has inevitably made the Markham location a go-to design centre for designers and homeowners alike. Using the barometer, “Would I accept it in my own house?” is the standard they have set for themselves and one of the many reasons behind their success.
“ WE ARE PLEASED TO OFFER OUR CLIENTS A COMPLETE TURNKEY EXPERIENCE WHEN SHOPPING FOR FLOOR COVERINGS. MARKVILLE OFFERS A COLLABORATIVE APPROACH TO OUR CLIENTS WITH ALL OUR TEAM MEMBERS WORKING TOGETHER TO PROVIDE THE ABSOLUTE BEST CUSTOMER SERVICE.”
The management trio, which includes Hessam Ghazanfari and Ryan Miranda, seem to have come about their industry expertise in a similar way — by beginning their journey in floor coverings early on in their careers. Master carpet installer Galanis started as an installer’s helper during summers while in high school, and after graduating from Seneca College with a business degree, he returned to the flooring industry and never looked back. “I started the same way as Perry, working in the summers as an installer’s helper throughout my years in college and it is pretty much the only job I have ever had,” says Hessam Ghazanfari.
With floor coverings in its DNA, Markville carries all major name brands, from Mercier hardwood floors to Shaw carpet, offering a vast selection of carpet, hardwood flooring, luxury vinyl plank, laminate and sheet vinyl, with anywhere from 20 to 30 reputable suppliers in the showroom at any given time. “We have everything, from high-end and mid-range to low-end,” says Galanis. “We can hit all budgets.”
Carrying the latest styles and colours from all leading manufacturers, Markville is constantly expanding its product offerings, which include the latest trends, colours as well as ensuring proper installation and finishing processes. “From the showroom to the home, we always do what we say we are going to do and stand behind what we supply and install,” says Galanis.
The no-pressure sales approach in the bright, comfortable showroom is further enhanced with deep product knowledge and an earnest approach to understanding their customers’ needs to make the best product suggestions. “We ask a lot of questions in
order to get our head around the project,” says Galanis. Even designers who have an understanding of the different fabrics and fibres in floor coverings and know the look they want to achieve benefit from their expertise before selecting the proper flooring. “It’s function first, as our job is to always make sure that what the designer wants will be functional in a particular space of the home,” confirms Galanis.
The community-based company supports several charities locally and internationally, including youth sports teams, Evergreen Hospice as well as a blind children’s camp in the Philippines. “We are blessed to give back and donate to whatever we feel is a good charity,” says Ghazanfari.
“OUR JOB IS TO ALWAYS MAKE SURE THAT WHAT THE DESIGNER WANTS WILL BE FUNCTIONAL IN A PARTICULAR SPACE OF THE HOME.”
Over the years, Markville Flooring has received numerous consumer choice and reader’s choice awards, and after four decades, the trio is thrilled to be opening a second location in Toronto this fall. A stunning, brand-new fully loaded, state-of-the-art showroom, catering to all budget levels, is slated to open in mid-to-late October. Considering the influx of Toronto designers and homeowners travelling to Markham over the years, this second showroom is welcome news and another milestone for the company. “We are looking forward to becoming part of the Toronto community,” says Galanis, which will carry all the same brands in a very curated design centre.